About Us

Who We Are

 

Welcome to CIGGAROS EMPORIUM. We hope you enjoy your online experience while shopping with us. We’re passionate about life and all that it has to offer and most importantly CIGARS. Our goal is to provide you with excellent customer service, great prices, and prompt delivery of your purchase. We take great pride in offering you one of the worlds largest and freshest selections of premium cigars. All of our cigars have been thoroughly inspected by their manufacturers prior to arriving at our facility.

We are a division of a larger nationwide wholesale tobacco company, which is why we carry a sizable inventory in our shop. Our customer service department is readily available to assist you in placing your order Monday through Sunday 24/7.

You may also purchase any items 24 hours a day on our secured website or send us an email for any questions that you may have. We work hard to earn your trust and loyalty everyday by closely monitoring the cigar industry in order to bring you a superb selection. Your valued opinion is important to us. If you do not see a particular brand on our website, please feel free to contact us with your suggestions or questions.

Frequently Asked Questions

F.A.q

How can I pay my order?

TO PLACE AN ORDER, PLEASE FOLLOW THESE SIMPLE STEPS:

1. Select a product you want to order;

  1. After you select a product, click “Add to Shopping Cart” to add the product to your shopping cart.
  2. If you would like to purchase more than 1 item, repeat steps 1 and 2.
  3. After shopping simply click “Cart Icon” located at the top right of your screen.
  4. Review the quantity and items in your cart and click “Checkout”.
  5. Login (if you have not already done so) and complete the brief information form (billing & delivery addresses, credit card information); and

7. Click “PLACE ORDER“. Within moments, you will get an order number and a detailed order confirmation will be sent to you by E-mail

MESSAGE If your order is a gift for someone else you may have a special message written on our stationery card with any order, at no extra charge. Please include your message with your order at time of ordering. You may also provide us with special shipping instructions in the same message box at time of ordering. 

Note: All information sent to our site is encrypted thus protecting against disclosure to third parties. Our server offers the highest security to your transaction. All information sent to our site including your email address is treated and held with the highest confidentiality and such information will never be sold or leased.

How to Order

GETTING STARTED:

1. To be able to buy & pay with Bitcoins, you need to create a Bitcoin account (a wallet). The following sites offer this possibility for free:
https://www.coinbase.com/
• https://blockchain.info/wallet/#/signup
2. Now that you have a wallet, you need bitcoins. Here is a list of secure exchanges which offer bitcoins that can be bought with USD:
• https://www.abra.com (https://www.abra.com/)
• https://changelly.com (https://changelly.com/)
• https://www.kraken.com/
3. After you’ve done with creating a wallet and buying bitcoins, contact us back and will provide a bitcoin address for payment

How to pay with bitcoins

Its a pretty easy process payments can be made securely using one of the following methods through Western Union, Money Gram, Bitcoins, Apple Pay , Google Pay, PayPal, Cash app also accept, banker’s drafts or electronic bank transfer.

All payments are subject to validation checks and where required, authorization by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order (the client is responsible for any bank or conversion duties).

If these are not taken by the client, the sum due will be deducted in product from the order. Please contact us for more details if you have questions concerning any other method of payment

I need to place an order by mail.

Please submit your case and provide your phone No. and the preferred time frame to call you, including what you may be interested in if what you desire is not found on the platform. We will get back to you as soon as possible.Please take into consideration that our office hours are 8:00 am to 4pm.

Does a Cuban Cigar improve with age?

Cuban tobacco is fermented in a way to maintain organic material residus. With age a Cuban cigar continues its fermentation process in a slower way. When the cigar gets to about 10 or 15 years, the organic material turns inorganic and burns much better. Aged cigars give richer aromas than younger cigars but a much more mild and refined flavor.

How can I return unwanted product?

Refunds are processed for lost packages post 10 days or for returned packages in the condition the order was received. For severely damaged or poor quality goods, we can issue replacements or credits, but for refunds to be issued, we must have past the 15 days to declare a loss or have the package returned back to us. Get in touch with us by email to receive the return details as it is different depending on your region

Did you ship my order?

We ship every day of the week within 48 hours maximum.
The normal delivery time should be between 3 to 9 days. BUT…
… Shipping time varies from country to country depending on the local postal services. We will consider the closest la Casa Del habanos location very quick to ship out your package, delays are mostly happening in your country.. As soon as your order is shipped you will receive a tracking number by email and your order status will be updated to shipped.

Do you ship to the USA?

Shipping to the US is possible, you have 2 options:
-Shipping in the original boxes with the labels on, via postal service, delivery could take 7 working days at most. Shipping without the original boxes and the labels, via Express courier, guaranteed delivery in 3 to 5 working days. Shipping the labels and the original boxes separately is possible for an extra 20 US$ per box.
-Please contact us if you need any additional information regarding shipping or payment through mail.

Get In Touch

Contact Us




    Address

    Avenida de Carles Buigas, 69 – 5 43840 Salou Spain

    Email

    info@ciggarosemporium.com

    Phone

    +34 722 27 86 73